Nichole Robinson
About Nichole Robinson
Nichole Robinson is a Document Production Analyst at Highmark Inc., where she has worked since 2019. She has a background in customer service and retail consulting, with previous roles at Highmark Inc. and Sprint.
Current Role at Highmark
Nichole Robinson currently serves as a Document Production Analyst at Highmark Inc., a position she has held since 2019. In this role, she is responsible for overseeing the production of documents, ensuring accuracy and compliance with company standards. Additionally, she has been working as a Senior Documentation Production Coordinator since 2016, where she coordinates documentation processes and manages production workflows.
Previous Experience at Highmark
Nichole Robinson previously worked at Highmark Inc. as a Customer Service Representative from 2013 to 2016. During her three years in this role, she provided support to customers, addressing inquiries and resolving issues related to their services. This experience contributed to her understanding of customer needs and operational processes within the company.
Experience at Sprint
Before her time at Highmark, Nichole Robinson worked at Sprint as a Lead Retail Consultant from 2008 to 2013. Over the course of five years, she led retail operations, assisted customers with product selections, and trained new staff members. This role enhanced her skills in customer service and team leadership.
Education and Training
Nichole Robinson studied at West Virginia University at Parkersburg, where she focused on Elementary Education and Teaching from 2010 to 2011. This educational background provided her with foundational knowledge in teaching methodologies and child development, which may inform her approach to communication and training in her professional roles.