Ogechukwu Ogbonnia
About Ogechukwu Ogbonnia
Ogechukwu Ogbonnia is an Information Technology Analyst with a background in systems administration and a focus on service desk operations. He has worked for notable organizations such as the American Psychological Association and 3M, and currently contributes to Highmark Inc.
Work at Highmark
Ogechukwu Ogbonnia has been employed at Highmark Inc. as an Information Technology Analyst since 2020. In this role, he participates in ongoing training for service desk operations to enhance his skills and knowledge. He collaborates effectively with other service desk team members to ensure seamless operations and handles escalation management by routing unresolved tickets to appropriate resolver groups. His responsibilities include facilitating ITIL processes such as Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management.
Previous Experience at American Psychological Association
Before joining Highmark, Ogechukwu Ogbonnia worked at the American Psychological Association as a Systems Administrator from 2015 to 2017. During his two-year tenure, he contributed to the organization's IT infrastructure and support systems, gaining valuable experience in systems administration within a professional environment.
Previous Experience at 3M
Ogechukwu Ogbonnia served as a Linux Systems Administrator at 3M from 2018 to 2020. Over the course of two years, he managed Linux systems and contributed to the maintenance and optimization of IT operations. His role involved ensuring system reliability and performance, which further developed his technical expertise.
Education and Expertise
Ogechukwu Ogbonnia studied Computer Science at the University of Nigeria, Nsukka, where he earned a Higher National Diploma from 2005 to 2007. He further pursued his education at Enugu State University of Science and Technology, obtaining a Bachelor of Arts in Law from 2007 to 2012. This diverse educational background provides him with a unique perspective in the field of information technology.