Rachael Hayward
About Rachael Hayward
Rachael Hayward is a Senior Customer Service Advocate at Highmark Inc. in Melbourne, Florida, with extensive experience in customer service and technical fields, including previous roles at Highmark Health and Network Solutions.
Current Role at Highmark Inc.
Rachael Hayward currently serves as a Senior Customer Service Advocate at Highmark Inc. since 2022. She operates from Melbourne, Florida, and has been in this role for two years. In her position, she utilizes her extensive experience in customer service to assist clients effectively.
Previous Experience at Highmark Health
Before her current role, Rachael worked at Highmark Health as a Customer Care Advocate from 2019 to 2022. During her three years in Wilkes Barre, Pennsylvania, she was involved in outbound call campaigns targeting Medicare Advantage members as part of the STARS team.
Background in Customer Service and Technical Fields
Rachael possesses a strong background in both customer service and technical fields. Her experience spans over a decade in leadership roles within call center management. She has held various positions, including Team Lead and Supervisor at Solid Cactus Web.com, Inc. and Network Solutions, respectively.
Educational Qualifications
Rachael studied at Misericordia University, where she earned a Bachelor's degree in Computer/Information Technology Administration and Management from 2016 to 2018. She also attended Luzerne County Community College, obtaining an ASCIS in Computer Information Systems & Web Technology and Design from 2005 to 2008.
Freelance Work and Early Career
Rachael began her career as a Freelance Website-Graphic Designer at LR Hughes Consulting from 2010 to 2014. She also worked as a Customer Service Representative and later as a Team Lead at Solid Cactus Web.com, Inc. Her early roles included positions at Network Solutions, where she served as a Partner/VIP Support Specialist and Platinum Account Manager.