Scott West
About Scott West
Scott West is a Customer Service Advocate at Highmark Inc., where he has worked since 2013. He has a background in customer service and education, with experience in various roles including training and process writing.
Work at Highmark
Scott West has been employed at Highmark Inc. as a Customer Service Advocate since 2013. In this role, he trains incoming web advocates, enhancing their skills in customer service and technical processes. He also writes processes aimed at improving operational efficiency within the company. His contributions support Highmark's commitment to providing quality customer service.
Previous Experience
Before joining Highmark, Scott West held various positions that contributed to his customer service expertise. He worked as a Customer Service Representative at Best Buy from 2003 to 2008. Prior to that, he served as a Teleservices Representative at West Teleservices from 1999 to 2001. Additionally, he was a Process Technical Advisor at GE Transportation for one year in 2008. His diverse background in customer service roles has equipped him with valuable skills.
Education and Expertise
Scott West studied at Mercyhurst University, where he earned a Bachelor's degree in Elementary Education and Teaching from 2004 to 2011. He also obtained an Associate's degree in Computer Systems Support from Mercyhurst College, completing his studies from 1999 to 2001. His educational background provides him with a solid foundation in both teaching and technical support.
Volunteer Work
Scott West volunteered as a Charity Tweetathon Organizer for Kids Need to Read from 2008 to 2010. During this two-year period, he contributed to raising awareness and support for literacy initiatives. His involvement in this organization reflects his commitment to community service and education.