Sean Mc Carthy
About Sean Mc Carthy
Sean McCarthy is the Director of End to End Commercial Excellence at Highmark Inc., where he has successfully implemented operational improvements. He holds a BS in Management from Kettering University and an MBA in Operations Management from Purdue University, bringing extensive experience in continuous improvement and data-driven decision-making.
Current Role at Highmark
Sean McCarthy currently serves as the Director of End to End Commercial Excellence at Highmark Inc., a position he has held since 2021. In this role, he focuses on enhancing operational processes and driving commercial strategies to improve overall performance. His leadership is characterized by a commitment to continuous improvement and operational excellence.
Previous Experience at Highmark
Before his current position, Sean McCarthy worked at Highmark Inc. in various roles. He served as the Director of Performance Management - Quality, Individual & Small Group Markets from 2016 to 2021. Additionally, he was a Supervisor in the Business Process Competency Center from 2012 to 2015. His tenure at Highmark has contributed to his extensive knowledge of the healthcare industry and operational management.
Professional Background in Telecommunications
Sean McCarthy has a diverse background in the telecommunications sector, having worked at Verizon and its predecessor companies. His roles included Corporate Account Manager at Verizon from 2001 to 2003, Senior Staff Consultant - Enterprise Sales Operations from 2003 to 2006, and Manager - Billing Process Assurance from 2006 to 2009. He also served as Manager - Customer Enablement at Verizon Business from 2009 to 2011.
Education and Expertise
Sean McCarthy holds a Bachelor of Science in Management from Kettering University, where he studied from 1992 to 1995. He furthered his education with a Master of Business Administration in Operations Management from Purdue University, completing his studies from 1995 to 1997. His educational background supports his expertise in continuous improvement and operational efficiency.
Analytical Skills and Change Management
Sean McCarthy is recognized for his analytical decision-making skills, particularly in data and metrics management. He has a strong foundation in statistics, which enables him to design and implement measurement systems that enhance process efficiency. His proven track record as a change agent highlights his ability to deliver sustained operational improvements across various organizations.