Shaughnessy, Joe
About Shaughnessy, Joe
Joe Shaughnessy is a Network Application Analyst at Highmark, where he has worked since 2011. With over a decade of experience in network troubleshooting, he specializes in financial FTP transfers and printing requests.
Work at Highmark
Joe Shaughnessy has been employed at Highmark as a Network Application Analyst since 2011. In this role, he specializes in managing financial FTP transfers and processing printing requests. His responsibilities include ensuring the smooth operation of network applications and troubleshooting any issues that arise. With over a decade of experience in this position, he has contributed significantly to the efficiency of network operations at Highmark.
Previous Experience in IT Support
Before joining Highmark, Joe Shaughnessy worked at HM Insurance Group as a Desktop Support Analyst from 2009 to 2011. His earlier experience includes a six-year tenure as a Computer Support Analyst at the University of Washington, Bothell, from 1997 to 2003. Additionally, he served as a Library Technician at the University of Delaware from 1994 to 1997. These roles provided him with a solid foundation in IT support and troubleshooting.
Education and Expertise
Joe Shaughnessy holds a Bachelor of Arts (B.A.) in English Literature (British and Commonwealth) from the University of Pittsburgh, which he completed from 1989 to 1993. He furthered his education at South University, where he earned a Bachelor of Science (BS) in Information Technology from 2004 to 2008. His educational background supports his expertise in network troubleshooting and application analysis.
Network Troubleshooting Skills
With over a decade of experience in network troubleshooting, Joe Shaughnessy has developed strong skills in addressing various network issues, including VPN and Wi-Fi problems. His technical knowledge and hands-on experience enable him to effectively resolve challenges that impact network performance and user connectivity.