Stephanie De Cicco
About Stephanie De Cicco
Stephanie De Cicco is a Senior Workforce Planning Analyst and Capacity Planner at Highmark, where she has worked since 2019. She has a diverse background in workforce management, having held various roles in organizations such as UPMC Health Plan, CVS/Caremark, and VITAC.
Current Role at Highmark
Stephanie De Cicco serves as a Senior Workforce Planning Analyst and Capacity Planner at Highmark. She has held this position since 2019, contributing to the organization for five years. In her current role, she is responsible for forecasting and implementing vendor volume, which is essential for effective workforce planning. Additionally, she develops and maintains capacity plans specifically for HPO ServiceSupport outbound campaigns, ensuring that resources are allocated efficiently to meet operational demands.
Previous Experience at UPMC Health Plan
Before joining Highmark, Stephanie worked at UPMC Health Plan as a Workforce Management Analyst from 2017 to 2018. During her 11-month tenure in Pittsburgh, Pennsylvania, she focused on analyzing workforce data and optimizing staffing strategies to enhance operational efficiency. This role provided her with valuable experience in workforce management within the healthcare sector.
Education and Expertise
Stephanie De Cicco earned her Bachelor's degree in Communication and Media Studies from Indiana University of Pennsylvania, where she studied from 2001 to 2004. Her educational background has equipped her with strong communication skills, which are essential in her roles in workforce planning and capacity management. This foundation supports her ability to analyze data and collaborate effectively with various stakeholders.
Career Progression and Roles
Stephanie's career includes diverse roles in workforce planning and management across various organizations. She worked at CVS/Caremark as a Resource Planning CDR II from 2012 to 2016 and held positions at VITAC, Target, Walmart, and Fox Corporation. Her experience spans roles such as Senior Production Coordinator and Workforce Analyst, showcasing her adaptability and expertise in resource planning and operational support.
Responsibilities and Contributions
In her professional roles, Stephanie has been responsible for providing pricing for new clients using specific models and cost breakdowns. Her analytical skills enable her to assess and implement effective strategies that support organizational goals. By developing capacity plans and managing vendor volume forecasts, she plays a critical role in ensuring that her teams are well-prepared to meet service demands.