Susan Cervenak
About Susan Cervenak
Susan Cervenak serves as the Senior Client Services Manager at Highmark Inc., where she has worked since 1996. She holds a Certificate in Airline/Travel Services Management from the Wilma Boyd School in Pittsburgh, PA.
Work at Highmark
Susan Cervenak has served as a Senior Client Services Manager at Highmark Inc. since 1996. With 28 years of experience in this role, she is responsible for overseeing client service operations and ensuring client satisfaction. Her extensive tenure at Highmark reflects her commitment to the organization and her ability to adapt to the evolving needs of clients in the healthcare sector.
Education and Expertise
Susan Cervenak studied at the Wilma Boyd School in Pittsburgh, PA, where she focused on Tourism and Travel Services Management. She completed a one-year program from 1991 to 1992 and earned a Certificate in Airline/Travel. This educational background provides her with a strong foundation in client services and management, which she applies in her current role.
Background
Susan Cervenak has built her career in client services, primarily at Highmark Inc. Her long-standing position highlights her expertise in managing client relationships and her understanding of the healthcare industry. Her background in tourism and travel services management contributes to her skills in customer engagement and service delivery.