Susan Moore
About Susan Moore
Susan Moore is a Senior Training Instructor with a strong background in quality management and training. She has worked at Tata Business Support Services and currently serves as a Quality Manager at Expedia, Inc., focusing on customer satisfaction and training clients.
Work at Expedia
Susan Moore currently holds the position of Quality Manager at Expedia, Inc., a role she has fulfilled since 2018. In this capacity, she focuses on enhancing customer satisfaction through the achievement of First Call Resolution. Her work involves training and supporting team members to ensure high-quality service delivery.
Previous Experience at Tata Business Support Services
Prior to her role at Expedia, Susan worked at Tata Business Support Services as a Training and Quality Manager from 1999 to 2011. During her 12 years in this position in India, she developed training programs and quality assurance processes that contributed to operational efficiency and employee development.
Education and Expertise
Susan holds a Regent Bachelor of Arts with a focus in Communications from West Virginia University at Parkersburg. Additionally, she studied Journalism at the same institution, where she achieved both Associate and Bachelor degrees from 2009 to 2012. Her educational background supports her expertise in training and communication.
Client Support Experience
Throughout her career, Susan has gained experience in training and supporting various clients, including Egenica, Applied Materials, and Liberty Mutual. This experience has allowed her to develop tailored training solutions that meet the specific needs of diverse organizations.
Passion for Teaching
Susan discovered her passion for teaching and facilitating learning moments, often referred to as 'Light Bulb' moments, for her learners. This passion drives her approach to training, focusing on making complex concepts accessible and engaging for participants.