Suzanne Hoholik (She/Her)
About Suzanne Hoholik (She/Her)
Suzanne Hoholik is the Lead Knowledge Strategy Analyst at Highmark Inc., with a diverse background in healthcare management, journalism, and operational excellence. She has held various roles in patient experience and quality improvement across several healthcare institutions, leveraging her expertise in Lean Six Sigma and problem-solving methodologies.
Work at Highmark
Suzanne Hoholik has been serving as the Lead Knowledge Strategy Analyst at Highmark Inc. since 2021. In this role, she utilizes her expertise in operational excellence and problem-solving methodologies to enhance knowledge strategies within the organization. Her responsibilities include leading initiatives that aim to improve patient care and operational efficiency.
Previous Experience in Healthcare
Prior to her current position, Hoholik worked at HCA Healthcare as the Market Director of Patient Experience from 2020 to 2021 in Charleston, South Carolina. She also held the role of Quality Outcomes Manager at The Ohio State University Wexner Medical Center from 2018 to 2020. Additionally, she served as the Senior Service Line Coordinator for Quality Improvement Services at Nationwide Children's Hospital from 2015 to 2018.
Education and Expertise
Hoholik holds a Master's degree in Business Operational Excellence with a focus on Lean management from The Ohio State University - The Max M. Fisher College of Business, which she completed in 2014. She also earned an MBA in Health Care Administration from Mount Vernon Nazarene University in 2013. Her educational background supports her expertise in coaching and teaching problem-solving methodologies, including DMAIC and the Institute for Healthcare Improvement (IHI).
Background in Journalism
Before transitioning into healthcare, Hoholik spent 12 years as a journalist at The Columbus Dispatch from 2000 to 2012. This experience in journalism provided her with strong communication skills, which she has leveraged in her subsequent roles in healthcare management and quality improvement.
Recognition and Impact
Suzanne Hoholik is recognized for her forward-thinking approach in the fields of patient quality, safety, and care experience. Her diverse professional background, which includes roles in journalism, healthcare management, and operational excellence, positions her as a valuable contributor to initiatives aimed at improving population health management and patient advocacy.