Tricia Smail
About Tricia Smail
Tricia Smail is a Business Scrum Master at Highmark Inc. with extensive experience in the health insurance sector, including roles in compliance, sales support, and workforce planning.
Current Role as Business Scrum Master
Tricia Smail currently serves as a Business Scrum Master at Highmark Inc. since 2019. In this role, she focuses on facilitating Agile methodologies and managing Robotic Process Automation (RPA) projects. Her responsibilities include guiding teams through the Scrum process, ensuring effective collaboration, and driving continuous improvement in project outcomes.
Previous Experience at Highmark Inc.
Tricia Smail has extensive experience at Highmark Inc., where she held multiple positions over several years. She worked as a Member Service Representative from 2002 to 2008, followed by roles as a Utilization Management Support Service Representative from 2008 to 2012, and as an Associate Sales Innovation Analyst from 2012 to 2015. She then served as a Senior Sales Support Analyst from 2015 to 2017, a Senior Compliance Analyst from 2017 to 2018, and a Workforce Planning Analyst from 2018 to 2019.
Education and Expertise
Tricia Smail holds a Master's degree in Healthcare Administration from Point Park University, which she completed from 2017 to 2020. She also earned a Bachelor's degree in Business Administration from Seton Hill University between 2012 and 2014. Earlier, she obtained an Associate of Science in Radiologic Technology/Science from Penn State University, studying from 1993 to 1996. Her educational background supports her expertise in business process improvement within the health insurance sector.
Skills in Medicare and Disability Insurance
Tricia Smail possesses specialized skills in Medicare and Disability Insurance, which enhance her effectiveness in her current role as a Business Scrum Master. Her knowledge in these areas contributes to her ability to navigate complex regulatory environments and implement efficient processes within the health insurance industry.