Yvette Couch
About Yvette Couch
Yvette Couch serves as a Client Services Manager at Highmark Inc., where she has worked since 2022. With a background in customer service and a Bachelor of Science in Business Management, she specializes in client retention and healthcare solutions.
Work at Highmark
Yvette Couch currently serves as a Client Services Manager at Highmark Inc., a position she has held since 2022. Prior to this role, she worked as a Lead Sales Support Associate from 2017 to 2022 and as a Senior Customer Service Representative from 2014 to 2017. Her tenure at Highmark spans over five years, during which she has developed strong skills in client retention and care, focusing on providing appropriate healthcare solutions for clients' employees.
Education and Expertise
Yvette Couch earned a Bachelor of Science in Business Management from Western Governors University, completing her studies from 2018 to 2022. Additionally, she holds a certificate in business and medical terminology from HACC, Central Pennsylvania's Community College, which she obtained in 1997. Her educational background supports her expertise in project management and data analysis, essential skills for her current role in client services.
Background
Yvette Couch has extensive experience in customer service and management across various industries. She began her career at Pemcor Printing as a Direct Mail Manager from 1999 to 2007. She then transitioned to Carleton Communications as a Customer Service Manager from 2007 to 2010, followed by a role at David A. Smith Printing, Inc. as a Customer Service Representative from 2010 to 2012. She also worked at Flight Systems Automotive Group as a Customer Service Representative from 2012 to 2014.
Achievements
Throughout her career, Yvette Couch has demonstrated a unique combination of skills in both business and medical terminology. This expertise enhances her ability to manage client services effectively within the healthcare industry. Her focus on client retention and care has been pivotal in ensuring that clients receive the appropriate healthcare solutions for their employees.