Bala Vasireddi
About Bala Vasireddi
Bala Vasireddi serves as the Vice President of Infrastructure & Support Operations at HighRadius, bringing extensive experience from various leadership roles in technology and customer success across multiple organizations. He has a strong background in engineering and management, with degrees in Computer Science from the University of Arizona and Andhra University.
Current Role at HighRadius
Bala Vasireddi serves as the Vice President of Infrastructure & Support Operations at HighRadius since 2021. In this role, he focuses on enhancing operational efficiency and customer support services. His responsibilities include driving continuous improvement programs that leverage metrics and analytics to optimize performance.
Previous Experience in Technology and Operations
Bala Vasireddi has extensive experience in technology and operations across various organizations. He held the position of Executive Director for Global Managed Services & Outsourcing Engineering at AT&T Business Services from 2009 to 2011. He also served as Senior Vice President at Sungard Availability Services India from 2011 to 2015 and as Vice President of Operations & Service Delivery at NetEnrich, Inc. from 2018 to 2019. His roles have consistently involved post-sales customer success management and operational leadership.
Educational Background
Bala Vasireddi earned a Bachelor of Engineering in Computer Science & Systems Engineering from Andhra University, studying from 1981 to 1985. He furthered his education at the University of Arizona, where he completed a Master's degree in Computer Science from 1986 to 1988. His academic background has provided a strong foundation for his career in technology and operations.
Expertise in Customer Success Management
Bala Vasireddi has a strong focus on post-sales customer success management. His expertise includes reducing churn, onboarding, training, and providing support to customers. He has built and nurtured growth-oriented cultures that prioritize delivering world-class customer experiences in various organizations.
Proven Track Record in Team Building
Bala Vasireddi has a proven track record of building and growing delivery teams in leading organizations across the US, APAC, and India. He has expertise in setting up and scaling technology teams from scratch within India, demonstrating his ability to lead and develop high-performing teams in diverse environments.