Jesmila Kallingal
About Jesmila Kallingal
Jesmila Kallingal is the Director of Product Documentation at HighRadius, where she has worked since 2022. She has a Master's Degree in Literature from the University of Calicut and extensive experience in product documentation and user-centered information development.
Current Role at HighRadius
Jesmila Kallingal currently serves as the Director of Product Documentation at HighRadius, a position she has held since 2022. In this role, she is responsible for overseeing the development and management of product documentation. Her focus is on ensuring that Help information is clear and concise, aligning with user needs. Jesmila's extensive experience in product documentation contributes to her effectiveness in this position.
Previous Experience at HighRadius
Jesmila Kallingal previously worked at HighRadius in various capacities. She served as Associate Director of Product Documentation from 2020 to 2022 and as Senior Manager of Product Documentation from 2018 to 2020. During her tenure, she collaborated with cross-functional and globally distributed Agile development teams to enhance product documentation processes.
Education and Academic Background
Jesmila Kallingal earned her Master's Degree in Literature from the University of Calicut, specifically from Farook College. Her academic background provides a strong foundation for her career in product documentation, where effective communication is essential.
Professional Background and Skills
Jesmila Kallingal has a diverse professional background, having worked in various roles related to product documentation and technical writing. She has experience as an Abstract Writer at NISC Export Services (Pvt.) Ltd and as a Senior Technical Writer at VSoft Technologies Pvt. Ltd. Her skills include a strong passion for creating user-centered Help information and advocating for a transition from system-centered methodologies.
Advocacy for User-Centered Documentation
Jesmila Kallingal emphasizes a user-centered approach in her work, advocating for the importance of developing Help information that meets user needs. She focuses on research, fact-finding, and self-training to create clear documentation that enhances user experience.