Laura Runnels
About Laura Runnels
Laura Runnels is a Technical Support Analyst with over 20 years of experience in technical support and engineering roles, primarily in the Houston, Texas area. She has held various positions at notable companies, including Symantec and LivaNova, and has a strong commitment to customer satisfaction.
Work at HighRadius
Laura Runnels has been employed at HighRadius as a Technical Support Analyst since 2019. In this role, she utilizes her extensive experience in technical support to assist clients with proprietary enterprise software applications. Her focus on customer satisfaction is a key aspect of her work, ensuring that users receive effective solutions to their technical issues.
Previous Experience at Symantec
Laura Runnels held multiple positions at Symantec from 2002 to 2015. She served as a Senior Technical Support Engineer from 2002 to 2010, followed by a role as Technical Support Lead from 2010 to 2013. Subsequently, she worked as the Technical Support Knowledge Management Lead from 2013 to 2015. Her tenure at Symantec contributed significantly to her expertise in technical support and customer service.
Background in Clinical Engineering
From 2015 to 2017, Laura Runnels worked as a Clinical Engineer at LivaNova, formerly known as Cyberonics, Inc. This role involved applying her technical skills in a clinical setting, further broadening her experience in the healthcare technology sector.
Education and Certifications
Laura Runnels studied at Abacus Training, where she achieved the Microsoft Certified Systems Engineer (MCSE) certification. Additionally, she attended San Jacinto College, earning an Associate of Applied Science in Legal Assistant from 1995 to 1997. Her educational background supports her technical expertise and enhances her capabilities in technical support roles.
Extensive Technical Support Experience
With over 20 years of experience in technical support and engineering roles, Laura Runnels has developed a strong foundation in supporting proprietary enterprise software applications. Her career includes positions at Bridgeway Software as a Software Implementation Specialist and Senior Support Technician, and at Brazosport College as a Systems Support Technician. This diverse experience has equipped her with the skills necessary to address a wide range of technical challenges.