Livia Mc Adoo
About Livia Mc Adoo
Livia Mc Adoo serves as the Director of Digital Transformation at HighRadius, bringing over 14 years of experience in customer solutions and account management. Her previous roles include positions at DocuSign, Coupa Software, and Zuora, where she developed strong communication skills and a solid understanding of systems and program areas.
Current Role at HighRadius
Livia Mc Adoo serves as the Director of Digital Transformation at HighRadius, a position she has held since 2024. In this role, she utilizes her extensive experience in customer solutions and digital strategies to drive transformation initiatives within the organization. Her solid understanding of systems and program areas supports her efforts in enhancing digital processes and improving customer engagement.
Previous Experience in Customer Success Management
Livia Mc Adoo has held several positions focused on customer success management. She worked at Coupa Software as a Customer Success Manager from 2011 to 2013 and at Zuora in the same capacity from 2013 to 2015. Additionally, she served as a Manager of Customer Success at Base CRM in 2015. These roles contributed to her expertise in delivering customer solutions and fostering client relationships.
Background in Account Management
Livia Mc Adoo has significant experience in account management, particularly during her tenure at DocuSign. She held multiple roles, including Global Account Manager from 2019 to 2020 and Strategic Enterprise Account Manager from 2015 to 2019. In these positions, she was responsible for managing key accounts and ensuring customer satisfaction, which enhanced her skills in communication and client management.
Education and Academic Background
Livia Mc Adoo earned her Bachelor of Arts degree from the University of California, Berkeley, where she studied from 2000 to 2005. This educational background provided her with a foundation in critical thinking and communication, which she applies in her professional roles.
Early Career and Development
Livia Mc Adoo began her career in staffing and sales roles, working as a Staffing Consultant/Account Executive at Express Personnel Services from 2007 to 2008 and as an Inside Sales representative at Mashery from 2010 to 2011. She also served as a District Manager at ADP for one year in the San Francisco Bay Area from 2008 to 2009. These early experiences contributed to her development in customer relations and sales strategies.