Manish Jha
About Manish Jha
Manish Jha is a Senior Director of Customer Operations at HighRadius, recognized for transforming a 900-member global IT organization into a customer experience-centric function. He holds a patent and has extensive experience in IT infrastructure and operations, having worked at notable companies such as CA Technologies and Blue Yonder.
Current Role at HighRadius
Manish Jha serves as the Senior Director of Customer Operations at HighRadius, a position he has held since 2020. In this role, he focuses on enhancing customer experience and operational efficiency. He leads initiatives that aim to transform customer interactions and ensure that the organization meets the needs of its clients effectively.
Previous Experience in IT Management
Before joining HighRadius, Manish Jha held several significant positions in IT management. He worked at Blue Yonder as the Director of Information Technology for eight months in 2020. Prior to that, he spent two years at CA Technologies as an Advisor in Information Technology, where he was responsible for IT infrastructure and end-user services. His career at CA Technologies spanned over a decade, during which he held various roles, including Director of Business Unit Operations.
Educational Background and Certifications
Manish Jha has a diverse educational background. He earned a Master’s degree in Korean from Jawaharlal Nehru University, completing his studies from 1996 to 2001. He also studied at the Indian Institute of Management, Kozhikode, where he completed an Executive Education Programme in Operations Management in 2008. Additionally, he holds a CIO Certification from the Indian School of Business, achieved in 2014, and a certification in Design Thinking from the National Institute of Design, which he completed in 2017.
Innovations and Problem Solving
Manish Jha is recognized for his innovative approach to problem-solving. He holds a patent and is known for his ability to creatively address complex and ambiguous challenges within the IT sector. His focus on transforming a technology-centric organization into one centered around customer experience highlights his commitment to operational excellence.