S Natarajan
About S Natarajan
S Natarajan is a Senior Manager Customer Value at HighRadius, specializing in designing IT tools to enhance process efficiency. With extensive experience in operations management across various companies, he focuses on change management and optimizing business processes.
Current Role at HighRadius
S Natarajan serves as the Senior Manager Customer Value at HighRadius since 2021. In this role, he designs IT tools and platforms in collaboration with technology teams to enhance process efficiency. His responsibilities include managing service delivery in the Finance and Accounting domain, ensuring customer satisfaction and allegiance.
Previous Experience in Operations Management
Before joining HighRadius, S Natarajan worked at Epiq as Claims Operations Manager from 2019 to 2021. He also held the position of Operations Manager for the Competitor Monitoring Team at Amazon Development Centre (India) Private Limited from 2015 to 2019. His experience includes a role as Team Manager - O2C Operations at Capgemini from 2010 to 2015 and as Process Developer - O2C at Genpact India Business Processing Private Limited from 2005 to 2010.
Education and Qualifications
S Natarajan holds a Bachelor's Degree in Commerce from Madurai Kamaraj University, which he completed from 1998 to 2000. He also studied Hospitality Management and earned a Diploma in Hotel Management (DHM) from Shevroys between 2002 and 2005. His early education includes a focus on Business/Commerce at V.K.K Play Group from 1992 to 1995.
Expertise in Change Management
S Natarajan specializes in change management and tool enhancements aimed at improving business processes. He has extensive experience in crafting solutions for clients across various towers of Finance and Accounting. His work involves conducting due diligence and consulting assignments for clients in multiple geographies.
Skills in People Management and Operations Planning
S Natarajan is passionate about people management and cross-functional coordination in business operations. He has a strong focus on operations planning, review, and process optimization, which contributes to his effectiveness in managing service delivery and enhancing customer satisfaction.