Sandeep Nair
About Sandeep Nair
Sandeep Nair is a Customer Operation Engineer with a Bachelor of Technology in Electrical, Electronics and Communications Engineering from JNTUH College of Engineering Hyderabad. He has managed over 30 enterprise accounts with a 0% billing churn and has a proven track record of improving client adoption and implementing efficiency measures.
Work at HighRadius
Sandeep Nair has been employed at HighRadius as a Customer Operation Engineer since 2021. In this role, he manages over 30 enterprise accounts, maintaining a 0% billing churn rate. His responsibilities include ensuring customer satisfaction and optimizing operational processes. He has successfully upsold a major North American client, securing a deal valued at $122,033. Additionally, he delivered training for the Loreal Account Receivable Team across North America, which led to a 30% improvement in adoption of the systems in place.
Education and Expertise
Sandeep Nair earned a Bachelor of Technology (BTech) degree in Electrical, Electronics, and Communications Engineering from JNTUH College of Engineering Hyderabad. His educational background provides him with a strong foundation in technical concepts, which he applies in his current role. His expertise includes customer operations, technical support, and training delivery, contributing to his effectiveness in managing enterprise accounts.
Background
Before joining HighRadius, Sandeep Nair worked at Tech Mahindra as a Senior Technical Support Engineer from 2018 to 2021. During his tenure, he developed technical support skills and gained experience in customer service. His work in Hyderabad, Telangana, India, involved addressing customer inquiries and providing solutions to technical issues, which enhanced his problem-solving abilities and customer interaction skills.
Achievements
Sandeep Nair has achieved notable results in his professional career. He has implemented an adoption improvement plan for a DMS SaaS product, which is projected to cover 20% of the entire customer base. He also collaborated on the development of an internal Command Center Dashboard, which significantly reduced validation time from 180 minutes to 60 minutes. These initiatives demonstrate his commitment to improving operational efficiency and customer experience.