Seriala Ravi
About Seriala Ravi
Seriala Ravi is a Senior Manager Customer Value at HighRadius, with over 16 years of experience in the Shared Services Center and BPO sector. He has held various managerial roles at companies such as Amazon, Genpact, and DSM Business Services, focusing on operations and customer service.
Current Role at HighRadius
Seriala Ravi serves as the Senior Manager Customer Value at HighRadius since 2021. In this role, she focuses on enhancing customer satisfaction and value delivery. Her responsibilities include managing customer relationships and ensuring the successful implementation of solutions that meet client needs. Her tenure at HighRadius has allowed her to leverage her extensive experience in customer service and operations.
Previous Experience at Amazon Development Centre
Prior to her current position, Seriala Ravi worked at Amazon Development Centre (India) Private Limited as a Global Operations Manager from 2019 to 2021. In this role, she was responsible for overseeing global operations, which included managing various processes to improve efficiency and service delivery. Her experience at Amazon contributed to her understanding of large-scale operational frameworks.
Background in Genpact India
Seriala Ravi has a significant history with Genpact India, where she held multiple roles from 2006 to 2014. She began as an Assistant Manager and progressed to Operations Manager and Transition Manager. Her work involved managing the end-to-end lifecycle of Order to Cash processes, focusing on operations, quality, and stakeholder management. This experience provided her with a comprehensive understanding of business processes.
Educational Qualifications
Seriala Ravi holds a Bachelor of Commerce degree. She studied at Janardan Rai Nagar Rajasthan Vidyapeeth University, where she specialized in Accounting and Finance. Additionally, she completed her schooling at ST. Alphons High School and BHAVANS SRI AURBINDO JR. COLLEGE. Her educational background has equipped her with the foundational knowledge necessary for her roles in finance and operations.
Expertise in Shared Services and BPO Sector
With over 16 years of experience in the Shared Services Center and BPO sector, Seriala Ravi has developed a deep understanding of industry intricacies. Her expertise encompasses managing multi-dimensional processes, from solution identification to account stabilization. This extensive background has contributed to her ability to handle complex operational challenges effectively.