Sundip Kumar
About Sundip Kumar
Sundip Kumar is a Senior Manager Customer Value at HighRadius, with over 16 years of experience in the service industry, including expertise in business-to-business and business-to-customer operations. He has held various managerial roles in companies such as Genpact and Bank of America, and holds an MBA from the Indian School of Business Management and Administration.
Work at HighRadius
Sundip Kumar currently serves as Senior Manager Customer Value at HighRadius, a position he has held since 2021. In this role, he focuses on enhancing customer value through effective management strategies and operational excellence. His responsibilities include overseeing customer interactions and ensuring that the services provided align with client expectations. Sundip's experience in managing customer relationships and performance metrics contributes to the overall success of the organization.
Previous Experience at Genpact
Before joining HighRadius, Sundip Kumar worked at Genpact as a Senior Manager for a duration of seven months in 2021. His role involved managing operations in Hyderabad, Telangana, India. Prior to this position, he served as Operations Manager at Genpact from 2014 to 2021, where he accumulated significant experience in business operations and client communication.
Background in Operations Management
Sundip Kumar has a solid background in operations management, having worked in various capacities throughout his career. He began his professional journey at Bank of America as a Work Flow Specialist from 2006 to 2008. Following this, he held the position of Assistant Manager at VirtuSol from 2009 to 2014. His extensive experience spans over 16 years in the service industry, focusing on collections, customer service, dispute management, and cash applications.
Education and Expertise
Sundip Kumar earned his Master of Business Administration (MBA) from the Indian School of Business Management and Administration, specializing in Finance and Customer Relationship Management. He completed his studies from 2012 to 2014. His educational background complements his professional expertise in business-to-business and business-to-customer operations, enhancing his capabilities in people management, operation management, and quality assurance.