William Potentier
About William Potentier
William Potentier serves as the Director of Finance Transformation at HighRadius, where he manages a portfolio with an Annual Recurring Revenue exceeding $5 million. He has extensive experience in customer success and account management, having previously held various roles at Egencia, Expedia Group and Sidetrade.
Work at HighRadius
William Potentier has been serving as the Director of Finance Transformation and Senior Customer Success Manager for Enterprise Accounts at HighRadius since 2021. In this role, he oversees a portfolio with an Annual Recurring Revenue (ARR) exceeding $5 million. He leads a team that includes a Customer Success Manager and a Customer Business Intelligence agent, focusing on delivering value to clients and enhancing customer satisfaction.
Previous Experience at Egencia, Expedia Group
Before joining HighRadius, William Potentier held multiple roles at Egencia, a subsidiary of Expedia Group. He started as a Bid Manager for key accounts in France from 2010 to 2011. He then transitioned to the role of European Expansion Sales Executive from 2011 to 2014, followed by positions as a Senior Global Account Manager from 2017 to 2019 and Global Implementation Manager from 2014 to 2017. His diverse roles contributed to his expertise in customer success and account management.
Experience at Sidetrade
William Potentier worked as a Senior Customer Success Manager for Enterprise Accounts at Sidetrade from 2019 to 2021. In this position, he managed relationships with key accounts and focused on enhancing customer engagement and satisfaction. His experience in this role further solidified his skills in customer success management.
Education and Expertise
William Potentier studied at the Institut Supérieur Européen de Gestion, where he achieved a Bac + 5 degree in Business from 2003 to 2008. He also earned a Master of Business Administration (MBA) from St. John's University in 2008. His educational background provides a strong foundation for his roles in finance transformation and customer success management.
Client Management and Strategy
In his current role, William Potentier manages a portfolio of Global Fortune 500 accounts across various industries, including Pharma, Manufacturing, Consumer Packaged Goods (CPG), Aeronautics, and Energy. He focuses on cross-selling and up-selling opportunities to enhance the portfolio's margin. He acts as a trusted advisor to clients, building relationships with operations, process owners, and C-level executives.