Brittany Beavers
About Brittany Beavers
Brittany Beavers is a Senior Operations & Project Manager at Hinge Health, where she has worked since 2019. She specializes in managing VIP client programs and utilizes various software platforms to enhance operational efficiency.
Work at Hinge Health
Brittany Beavers serves as the Senior Operations & Project Manager at Hinge Health, a position she has held since 2019. In this role, she manages the flagship VIP client management program, where she focuses on enhancing operational processes, data intake methods, and communication strategies. Brittany utilizes software platforms such as Salesforce, Asana, and Mode to monitor operational KPIs and streamline processes, contributing to the overall efficiency of the organization.
Previous Experience in Operations Management
Before joining Hinge Health, Brittany Beavers worked as an Operations Manager at Chicagoland Smile Group from 2018 to 2019. Prior to that, she spent six years at Sherwin-Williams in the same role from 2012 to 2018. In these positions, she executed and led the implementation of Standard Operating Procedures for multiple internal teams, demonstrating her capability in operations management.
Education and Expertise
Brittany Beavers earned her Bachelor of Business Administration (BBA) degree in Finance from Howard University, where she studied from 2007 to 2012. Her educational background provides her with a strong foundation in business principles, which she applies in her current role and previous positions in operations management.
Achievements in Client Management
Throughout her career, Brittany Beavers has successfully secured and retained over 80 large-scale accounts, working with major companies such as Google, Dell, Costco, Amazon, Kroger, and Boeing. She has acted on Net Promoter Score feedback to enhance client engagement, demonstrating her commitment to maintaining a client-focused approach in her work.
Training and Mentorship
Brittany has trained and mentored over 15 employees in her previous roles, implementing a quality assurance process aimed at improving customer service skills. This focus on training highlights her dedication to developing team capabilities and enhancing overall service quality.