Elizabeth Ham
About Elizabeth Ham
Elizabeth Ham is a Senior Client Success Manager at Hinge Health, recognized for her commitment to client partnership success and new business development. With a background in digital healthcare and technology solutions, she has successfully implemented strategies to enhance client performance across various organizations.
Work at Hinge Health
Elizabeth Ham serves as a Senior Client Success Manager at Hinge Health, a position she has held since 2022. In this role, she focuses on enhancing client partnerships and ensuring client retention. Her work involves developing tailored solutions that align with organizational key performance indicators (KPIs) and objectives and key results (OKRs). Elizabeth's commitment to client success is evident in her approach to maximizing partnership performance through strategic implementation.
Previous Experience in Client Success Management
Prior to her current role, Elizabeth Ham held several positions in client success management. She worked at Included Health as a Senior Client Success Manager from 2020 to 2022 and at Grand Rounds in the same capacity for 10 months in 2020. Her experience in these roles contributed to her expertise in navigating complex organizational structures and developing solutions that drive return on investment (ROI).
Background in Account Management
Elizabeth has a diverse background in account management and client relations. She served as a Strategic Account Executive at Businessolver from 2015 to 2017 and as an Account Manager at Kelly & Associates Insurance Group from 2005 to 2010. Her early career also included a role as a Broker Relations Advisor at CareFirst BlueCross BlueShield for four months in 2020 and as a Call Center Representative at Kelly & Associates Insurance Group from 2004 to 2005.
Education and Expertise
Elizabeth Ham studied at the Maryland Institute College of Art, where she developed skills that complement her professional focus. She specializes in digital healthcare, software as a service (SaaS), human capital management (HCM), and benefits administration technology solutions. Her educational background and professional experience equip her to effectively address client needs in these areas.
Passion for Technology and Service
Elizabeth is recognized for her passion for the intersection of technology and high-touch service. She creatively maximizes partnership performance by conducting thorough client needs analyses and implementing effective strategies. Her commitment to client partnership success is a key aspect of her professional identity.