Frank Okosa
About Frank Okosa
Frank Okosa is a Technical Support Specialist currently working at Hinge Health. He has a background in technical support and management, with previous roles at CVS Health, RITE AID, Conduent, Amplify, and Accentuate Staffing.
Current Role at Hinge Health
Frank Okosa serves as a Technical Support Specialist at Hinge Health, a position he has held since 2024. In this remote role, he focuses on providing technical assistance and support to users, ensuring they have the resources needed to effectively utilize the company's health solutions.
Previous Experience at CVS Health
Before joining Hinge Health, Frank worked as a Shift Manager at CVS Health from 2019 to 2020 in North Carolina. During his tenure, he contributed to the development and maintenance of internal knowledge base articles, FAQs, and training materials aimed at empowering users and supporting team members.
Professional Background in Technical Support
Frank has a diverse background in technical support roles. He worked as a Technical Advisor at Conduent from 2019 to 2020 and as a Technical Support Specialist at Accentuate Staffing from 2020 to 2023. His experience includes documenting and executing over 500 user inquiries and troubleshooting steps in support ticketing systems.
Education and Qualifications
Frank holds a Bachelor's degree in Computer Science from Caritas University. His educational background provides a solid foundation for his technical roles and supports his ability to address user inquiries effectively.
Contributions to Product Improvement
Throughout his career, Frank has collaborated with cross-functional teams to implement product improvements based on user feedback. His efforts have led to a 15% increase in overall product satisfaction, showcasing his commitment to enhancing user experience.