Guillermo Madrigal
About Guillermo Madrigal
Guillermo Madrigal is a Senior Manager of Technical Support currently at Hinge Health, with previous experience at WellSky and a diverse background in both broadcasting and healthcare industries. He holds a Bachelor of Fine Arts from Long Island University and is recognized for his focus on client experience and operational efficiency.
Work at Hinge Health
Guillermo Madrigal has been serving as the Senior Manager of Technical Support at Hinge Health since 2021. In this role, he focuses on enhancing client experience and operational efficiency within the organization. His responsibilities include overseeing technical support operations and ensuring that clients receive timely and effective assistance. His tenure at Hinge Health marks a significant period in his career, contributing to the company's mission in the healthcare sector.
Previous Experience at WellSky
Prior to his current position, Madrigal worked at WellSky from 2016 to 2021, where he held several roles, including Technical Support Specialist, Technical Support Manager, and Senior Manager of Technical Support. His experience at WellSky spanned over four years, during which he developed skills in client support and team management. His time in Austin, Texas, allowed him to refine his technical support capabilities and enhance client satisfaction.
Background in Technical Support and Quality Assurance
Guillermo Madrigal has a solid background in technical support and quality assurance. He began his career as a Quality Assurance & Support Engineer at EditShare from 2012 to 2015. He also worked as a Senior Customer Care Engineer at Avid Technology for seven months in 2015. His diverse roles have equipped him with a comprehensive understanding of client needs and technical processes, contributing to his effectiveness in support management.
Educational Qualifications
Madrigal earned a Bachelor of Fine Arts (BFA) degree from Long Island University, majoring in Electronic Media with a minor in Cinema, from 2001 to 2007. He also studied Liberal Studies at Middlesex Community College from 2015 to 2016. His educational background combines artistic and technical disciplines, providing him with a unique perspective in his professional roles.
Skills and Expertise
Guillermo Madrigal possesses a unique blend of scientific and artistic skills, which enhances his approach to technical support and client relations. He is known for his keen eye for detail and process optimization, demonstrating high-level anticipation skills in professional settings. His focus on improving client experience and operational efficiency is a hallmark of his career across various industries, including broadcasting and healthcare.