Jillian Hanna
About Jillian Hanna
Jillian Hanna serves as the Director of Client Success at Hinge Health, where she enhances client relationships and satisfaction. With a background in public relations and extensive experience in healthcare consulting, she has contributed to innovative healthcare solutions and partnerships with major companies.
Work at Hinge Health
Jillian Hanna serves as the Director of Client Success at Hinge Health, a position she has held since 2021. In this role, she focuses on enhancing client relationships and satisfaction within the digital health environment. Her work involves implementing strategies that align with Hinge Health's mission to reduce musculoskeletal pain and opioid use. She has played a key role in supporting partnerships with major companies, contributing to the overall success of the organization.
Previous Experience at Mercer
Jillian Hanna has extensive experience at Mercer, where she held multiple roles from 2015 to 2021. She started as a Senior Associate from 2015 to 2018, then advanced to Consulting Team Lead from 2018 to 2020, and finally served as Principal from 2020 to 2021. Her time at Mercer was spent in Philadelphia, Pennsylvania, where she developed skills in client management and consulting.
Background in Cigna
Jillian Hanna worked at Cigna from 2007 to 2011, where she held several positions including Operations Management Leadership Program participant, Contact Center Supervisor, Underwriting Supervisor, and Database Administrators Supervisor. Her diverse roles at Cigna provided her with a solid foundation in operations management and client services.
Education and Expertise
Jillian Hanna earned a Bachelor of Science degree in Public Relations from Syracuse University, where she studied from 2003 to 2007. Her academic background, combined with her professional experience, has equipped her with expertise in leading client success initiatives and integrating advanced wearable technology with clinical care to improve patient outcomes.
Experience at MetLife International Expatriate Benefits
From 2011 to 2015, Jillian Hanna worked as a Senior Account Manager at MetLife International Expatriate Benefits in Wilmington, Delaware. In this role, she managed client accounts and contributed to the delivery of benefits solutions, further enhancing her skills in client relationship management.