Luke Holloman
About Luke Holloman
Luke Holloman is an Operations Lead at Hinge Health with expertise in software troubleshooting and technical writing. He has a decade of experience in customer service and has held various roles at companies such as Apple and Starbucks.
Work at Hinge Health
Luke Holloman serves as the Operations Lead at Hinge Health, a position he has held since 2021. In this role, he is responsible for overseeing operational processes and ensuring efficient service delivery. His expertise in software troubleshooting and customer service enhances the operational capabilities of the organization. Luke's focus on user empowerment and education aligns with Hinge Health's mission to improve health outcomes through innovative technology.
Previous Experience at Apple
Before joining Hinge Health, Luke worked at Apple as an Apple Genius Administrator from 2019 to 2021 in Lone Tree, Colorado. In this role, he diagnosed and resolved software-related issues, showcasing his technical troubleshooting skills. His experience at Apple contributed to his understanding of customer needs and technical support, which he applies in his current position.
Education and Expertise
Luke Holloman holds an Associate of Arts degree in Public/Applied History from Pikes Peak State College, which he completed from 2014 to 2017. He furthered his education at the University of Colorado Colorado Springs, earning a Bachelor's degree in Digital Communication from 2017 to 2019. His educational background supports his expertise in technical writing and software troubleshooting, enabling him to create clear documentation for technical processes.
Customer Service Background
With a decade of experience in the customer service industry, Luke has demonstrated a long-term commitment to customer satisfaction. His previous roles include working as a Shift Supervisor at Starbucks from 2015 to 2017 and in various positions at Costco Wholesale from 2017 to 2019. This diverse experience has equipped him with strong leadership skills and the ability to manage technical teams effectively.
Technical Writing Experience
Luke has applied experience as a technical writer, where he creates clear and concise documentation for technical processes. This skill is essential in his current role, as it aids in educating users about the software and tools they utilize. His passion for helping people discover the capabilities of technology underscores his commitment to user empowerment.