Mahmoud Shehadeh
About Mahmoud Shehadeh
Mahmoud Shehadeh serves as the Director of Member Support at Hinge Health, a position he has held since 2023. With over 17 years of experience in the healthcare industry, he has a strong background in patient advocacy and care.
Work at Hinge Health
Mahmoud Shehadeh currently serves as the Director of Member Support at Hinge Health, a position he has held since 2023. He operates remotely from the Greater Minneapolis-St. Paul Area. Prior to this role, he worked at Hinge Health for four years as the Senior Manager of Patient Operations from 2019 to 2023, and briefly as the Patient Operations Manager in 2019. His contributions have focused on enhancing member support and operational efficiency within the organization.
Education and Expertise
Mahmoud Shehadeh earned a Bachelor’s Degree in Health Care Administration/Management from Governors State University, completing his studies from 2015 to 2016. His educational background supports his extensive experience in the healthcare sector, where he has developed expertise in patient advocacy and care management over a span of 17 years.
Background
Mahmoud Shehadeh has a diverse background in healthcare operations. He began his career as a Lead Pharmacy Technician at Walmart, where he worked for 12 years from 2005 to 2017. He then transitioned to roles in healthcare operations, including a position as Hub Operations Manager at KloudScript from 2017 to 2018, and an internship at Metro Infectious Disease Consultants in 2016.
Achievements in Patient Care
Throughout his career, Mahmoud Shehadeh has implemented quality procedures and facilitated the training of new clients while leading a specialty pharmacy hub. His efforts have led to improvements in patient care, increased efficiency scores, reduced wait times, and enhanced employee training processes, particularly during his tenure as a Lead Pharmacy Technician.