Stephanie Esguerra
About Stephanie Esguerra
Stephanie Esguerra is a Senior Director of Client Success at Hinge Health, with extensive experience in customer success and market expansion. She has held various leadership roles in organizations such as The Brain Resource Company, Total Brain, and the World Bank Group.
Current Role at Hinge Health
Stephanie Esguerra serves as the Senior Director of Client Success at Hinge Health, a position she has held since 2023. In this role, she focuses on enhancing client relationships and ensuring successful outcomes for clients utilizing Hinge Health's services. Her responsibilities include overseeing client success strategies and leading a team dedicated to client satisfaction.
Previous Experience at Hinge Health
Prior to her current role, Stephanie worked at Hinge Health as the Director of Client Success from 2020 to 2023. During this time, she was instrumental in developing client engagement strategies and improving service delivery. Her leadership contributed to the growth of client satisfaction metrics and the overall success of client programs.
Career History and Roles
Stephanie has a diverse career history that includes significant roles in customer success and client management. She worked at The Brain Resource Company as the Director of Customer Success from 2015 to 2017 and at Total Brain as the Senior Director of Customer Success from 2017 to 2020. Additionally, she has experience as a Consultant at the World Bank Group from 2012 to 2014, and various roles at Roger CPA Review, including Account Manager and Strategic Alliances Manager.
Education and Expertise
Stephanie Esguerra holds a Master of Science in Industrial Economics from the University of Asia and the Pacific. She has expertise in new market expansion and emerging markets acceleration, along with a strong background in workflow management, organization, and implementation. Her skills extend to marketing, product development, and employee management.
Skills and Specializations
Stephanie specializes in concept and strategy development, focusing on client success and satisfaction. Her experience encompasses leadership and employee management, allowing her to effectively guide teams in achieving organizational goals. She possesses a comprehensive understanding of customer success frameworks and has a proven track record in enhancing client relationships.