Tanice Provo
About Tanice Provo
Tanice Provo is a Technical Support Tier 2 professional at Hinge Health in Seattle, Washington, with over seven years of experience in customer support and technical roles. She has expertise in Zendesk and Freshdesk and possesses skills in media production tools such as Pro Tools and Final Cut.
Work at Hinge Health
Tanice Provo has been employed at Hinge Health as a Technical Support Tier 2 since 2021. In this role, she provides advanced technical assistance and support to customers, utilizing her expertise in customer support operations. Her position is based in Seattle, Washington, where she has contributed to the company's mission of improving health outcomes through technology.
Previous Experience
Before joining Hinge Health, Tanice Provo worked at Mojang Studios as a Help Desk Specialist from 2020 to 2021. In this role, she provided technical support and assistance to users. Prior to that, she served as a Technical Specialist at Apple from 2016 to 2020, where she developed her skills in customer service and technical support.
Education and Expertise
Tanice Provo studied Photography at Bellevue College from 2012 to 2014. She also pursued studies in Audio at Los Angeles Jobs, achieving a certification in Audio Engineering from 2014 to 2016. Her educational background complements her technical skills, including proficiency in Pro Tools and Final Cut, which are essential in media production.
Technical Skills
Tanice Provo possesses expertise in using customer support platforms such as Zendesk and Freshdesk. She is also certified in Mac OS, demonstrating her proficiency with Apple's operating system. Her technical skills are further enhanced by her experience in media production tools, indicating a diverse skill set applicable in various technical environments.
Career Progression
Tanice Provo's career includes a role as Sales Support Team Lead at Best Buy from 2013 to 2016, where she led a team in providing sales support. This experience, combined with her technical roles, showcases her ability to manage customer interactions effectively while supporting technical operations.