Tiffany M.
About Tiffany M.
Tiffany M. is a Member Support Analyst at Hinge Health, where she has worked since 2022. She has a background in customer support and data entry, with previous roles at bswift, Aspen Dental, and South Suburban College.
Work at Hinge Health
Tiffany M. has been employed as a Member Support Analyst at Hinge Health since 2022. In this role, she focuses on providing support to members, ensuring their needs are addressed effectively. Tiffany has contributed to the organization by training and mentoring new team members on operational processes and workflows. Her efforts have been instrumental in enhancing team productivity, as she consistently exceeds the baseline of tickets handled per day.
Previous Experience at bswift
Prior to her role at Hinge Health, Tiffany worked at bswift as a Customer Success Specialist from 2019 to 2022. During her tenure, she collaborated with leadership and stakeholders to revamp and create workflow guidance for the Operations Team. This experience allowed her to develop skills in customer support and operational efficiency.
Career Background in Healthcare Support
Tiffany's career in healthcare support began at Aspen Dental, where she served as a Patient Support Specialist from 2018 to 2019. Her responsibilities included assisting patients and ensuring a positive experience. Before that, she worked as a Data Entry Specialist at South Suburban College from 2016 to 2018, where she managed data-related tasks.
Education and Expertise
Tiffany studied Health Science at South Suburban College, where she earned an Associate's of Science degree from 2011 to 2017. This educational background has provided her with foundational knowledge in health-related fields, which complements her professional roles in member and patient support.
Achievements in Performance and Training
Throughout her career, Tiffany has demonstrated a commitment to performance excellence. She achieved a ranking in the top 25% of performers by exceeding the daily ticket handling baseline. Additionally, she has played a significant role in training and mentoring new cohorts, contributing to the overall effectiveness of her teams.