Trevor Coffeng
About Trevor Coffeng
Trevor Coffeng is a seasoned professional with 25 years of experience in customer support and service, currently serving as the Senior Director of Support at Hinge Health. He has held various leadership roles at companies such as LinkedIn and Cisco Systems, where he focused on enhancing customer experiences and improving service delivery.
Current Role at Hinge Health
Trevor Coffeng serves as the Senior Director of Support at Hinge Health, a position he has held since 2021. In this role, he is responsible for overseeing customer support operations and ensuring high-quality service delivery. His extensive background in customer support and service management informs his approach to enhancing the customer experience.
Previous Experience at LinkedIn
Trevor Coffeng held multiple roles at LinkedIn from 2014 to 2021. He served as Senior Manager of Enterprise Services for two years, followed by roles as Director of LinkedIn Talent Solutions Support for three years and Head of Global Talent Solutions Support for eight months. He also directed Global Billing Support for one year, contributing to various aspects of customer support and service management.
Background in Cisco Systems
Trevor Coffeng worked at Cisco Systems from 1997 to 2013, where he held several positions including Customer Support Engineer, Manager of Technical Support, and Director of Program Management. His tenure at Cisco included a focus on technical support and service delivery, which laid the groundwork for his future roles in customer support operations.
Education and Expertise
Trevor Coffeng earned a Bachelor of Science in Business Administration with a focus on Production Operations Management and Information Technology from California State University, Chico, from 1989 to 1993. His educational background supports his expertise in customer support operations, business process re-engineering, and systems implementations.
Achievements in Service Delivery
Throughout his career, Trevor Coffeng has led critical projects that significantly scaled service businesses, notably contributing to growth from less than $1 billion to $10 billion annually. His passion for delivering exceptional customer experiences and developing people is evident in his continuous efforts to analyze and improve service delivery across various organizations.