Courtney Nam
About Courtney Nam
Courtney Nam is a Product Director specializing in Trust & Safety at Hinge, where she has worked since 2024. She has extensive experience in product management and insights, having previously held various roles at Airbnb and UJET.
Current Role at Hinge
Courtney Nam serves as the Product Director for Trust & Safety at Hinge, a position she has held since 2024. In this role, she is responsible for overseeing product initiatives that enhance user safety and trust within the platform. Her leadership in this area is crucial for maintaining a secure environment for Hinge users.
Previous Experience at Airbnb
Courtney Nam worked at Airbnb in various roles from 2019 to 2022. She began as a Product Insights Analyst in Trust, where she focused on analyzing data to improve safety features. She then advanced to Product Manager, where she managed offline safety initiatives. Her final role at Airbnb was as Product Manager for 10 months, contributing to the development of safety protocols before transitioning to Hinge.
Professional Background
Courtney Nam has a diverse professional background that includes roles in customer success, product management, and community development. Before her tenure at Airbnb, she worked at UJET as a Customer Success Manager and held various positions at Metromile, including Customer Experience Program Manager and People Manager. Her experience spans multiple industries and functions, providing her with a well-rounded perspective in product development.
Education and Expertise
Courtney Nam earned her Bachelor of Arts in Political Science and Government from the University of California, Riverside, from 2006 to 2010. This educational background has equipped her with analytical and critical thinking skills that she applies in her product management roles. Her expertise in trust and safety within digital platforms is informed by her extensive experience in the tech industry.
Early Career and Founding Roles
Courtney Nam began her career at Apple Retail as a Specialist and later co-founded SmartTrips, where she served as Product Manager. She also founded Power Lunch in Bangkok. Additionally, she gained experience as a Press Intern with the U.S. House of Representatives. These early roles contributed to her foundational skills in customer service and product development.