Kyleigh Johnson
About Kyleigh Johnson
Kyleigh Johnson serves as the User Support Lead at Hinge, where she focuses on creating inclusive systems to meet user needs. She has a diverse background in support and management roles across various organizations, including Coda and Yext.
Work at Hinge
Kyleigh Johnson serves as the User Support Lead at Hinge since 2023. In this role, she focuses on designing inclusive systems and strategies to support user needs. Her responsibilities include addressing user inquiries and enhancing the overall user experience. Johnson's approach combines creative and systems thinking to tackle complex problems, ensuring that user support is both effective and empathetic.
Previous Experience at Coda
Prior to her current position, Kyleigh Johnson worked at Coda for two years, from 2021 to 2023. She held the role of Head of Support and previously served as Support Lead. During her tenure, she contributed to improving user support processes and enhancing customer satisfaction in the San Francisco Bay Area.
Educational Background
Kyleigh Johnson studied at New York University, where she earned a Bachelor's degree in Social Work and Childhood Education. She also attended Thomas Jefferson High School for Science and Technology, achieving an Advanced Studies Diploma. Her educational background provides a foundation for her work in user support and community engagement.
Career Development and Past Roles
Kyleigh Johnson has held various positions in user support and management across multiple organizations. She worked at Yext in different capacities, including Program Manager and Client Support Specialist, from 2019 to 2020. Additionally, she was part of the founding team at Group Project and held managerial roles at Irving Farm Coffee Roasters. Her diverse experience contributes to her expertise in user support and community outreach.
Community Engagement and Support Initiatives
Kyleigh Johnson actively supports underrepresented individuals in the tech and coffee industries. She provides connections and resources to assist these groups, demonstrating her commitment to community engagement. Her volunteer experience at The Door - A Center of Alternatives and her leadership role at Jumpstart further highlight her dedication to supporting diverse communities.