Adam D Fiala
About Adam D Fiala
Adam D Fiala is a Customer Retention Specialist with extensive experience in customer service and retention strategies. He has worked for various companies in Australia, including Virgin Mobile, Optus, and hipages, and holds a Graduate Diploma in Marketing from the University of Technology Sydney.
Work at hipages
Adam D Fiala has been employed at hipages as a Customer Retention Specialist since 2018. In this role, he focuses on strategies to enhance customer retention and minimize churn risk. He has played a significant role as an end user in four pilot projects that aim to improve customer retention strategies. His contributions have been essential in developing effective practices within the organization. Additionally, he serves as the second-in-command to the team leader, providing support that extends beyond the typical responsibilities of his position.
Previous Employment Experience
Prior to his current role at hipages, Adam D Fiala worked at Virgin Mobile Australia from 2008 to 2010 as a Telesales Representative and Customer Retention Representative in North Sydney. He then joined Optus, where he served as a Promoter Response Representative and Mobile Customer Service Representative from 2010 to 2016 in Macquarie Park. Following his tenure at Optus, he worked as a Supply Chain Specialist at BROWZ from 2016 to 2018 in Sydney, Australia. He also has experience as a Customer Service Representative at AAMI from 2003 to 2005.
Education and Expertise
Adam D Fiala studied at the University of Technology Sydney, where he earned a Graduate Diploma in Marketing from 2013 to 2014. His educational background has equipped him with knowledge and skills relevant to customer retention and marketing strategies. In addition to his formal education, he possesses advanced computer skills across more than 20 systems, including Microsoft, SAP, SalesForce, and various CRM platforms, which enhance his effectiveness in his current role.
Skills and Competencies
Adam D Fiala demonstrates a strong ability to work both autonomously and collaboratively within a team environment. His focus on results-driven outcomes is evident in his work, particularly in customer retention initiatives. His experience in various customer service roles has honed his skills in communication and problem-solving, making him an asset in customer-facing positions. His involvement in pilot projects at hipages showcases his commitment to improving customer experience and retention strategies.