Amber Mc Donald
About Amber Mc Donald
Amber McDonald is a Senior Sales Operations Specialist at hipages, where she has worked since 2021. She has a diverse background in sales and customer service, with previous roles at Telstra, Peakbound Holdings Pty, and Kmart Australia Limited.
Current Role at hipages
Amber Mc Donald serves as a Senior Sales Operations Specialist at hipages, a position she has held since 2021. In this role, she is responsible for optimizing sales processes and enhancing operational efficiency within the sales team. Her experience in sales operations contributes to the company's goal of improving customer engagement and streamlining service delivery. Amber's tenure at hipages has allowed her to develop a deep understanding of the company's sales strategies and operational frameworks.
Previous Experience at hipages
Before her current role, Amber worked at hipages as a Sales Operations Specialist from 2017 to 2021. During this four-year period, she focused on supporting the sales team through data analysis and process improvements. Her contributions helped to refine sales strategies and enhance team performance. This experience laid the groundwork for her advancement to Senior Sales Operations Specialist.
Experience at Peakbound Holdings Pty
Amber was employed at Peakbound Holdings Pty as a Retention Specialist and Senior Banker from 2015 to 2017. In this role, she focused on customer retention strategies and banking operations. Her work involved engaging with clients to ensure satisfaction and loyalty, which contributed to the overall success of the organization during her tenure.
Background in Sales and Customer Service
Amber's career began in customer service, where she worked at Kmart Australia Limited from 2010 to 2015 as a Customer Service Representative and Trainer. This five-year experience provided her with foundational skills in customer interaction and service excellence. Additionally, she briefly worked as a Bartender at ORIENT HOTELS in 2013, which further diversified her customer service experience.
Education and Qualifications
Amber studied at TAFE NSW Northern Sydney, where she completed a Certificate IV in Training and Assessment in 2017. This qualification equipped her with the skills necessary for training and developing others in a professional setting. Her educational background supports her roles in sales operations and customer service, enhancing her ability to train team members effectively.