Gemma Neylon
About Gemma Neylon
Gemma Neylon is a Consumer Care Advisor at hipages in Sydney, Australia, where she has worked since 2014. She holds a Bachelor's Degree in Fashion Promotion & Marketing from the University for the Creative Arts and is known for her strong customer service skills and attention to detail.
Work at hipages
Gemma Neylon has served as a Consumer Care Advisor at hipages since 2014. In this role, she is responsible for managing customer inquiries and complaints, ensuring a high level of service. She has played a significant role in reducing the duration of open complaints by adhering to established targets. Gemma works independently, demonstrating strong attention to detail and effective communication skills. Her position involves liaising with relevant licensing bodies to resolve compliance issues for tradies, showcasing her ability to navigate complex regulatory environments.
Education and Expertise
Gemma Neylon studied at the University for the Creative Arts, where she earned a Bachelor’s Degree in Fashion Promotion & Marketing from 2003 to 2006. This educational background has equipped her with skills relevant to consumer care and marketing. Her expertise includes maintaining high levels of confidentiality while handling sensitive information and ensuring compliance by verifying that clients possess the necessary licensing and registration, including an active ABN.
Background
Gemma Neylon has a professional background that emphasizes customer service and compliance. Since joining hipages in 2014, she has developed a methodical approach to her work, which includes researching and analyzing issues thoroughly. She has built a reputation for her superior customer service and dispute resolution skills, effectively managing relationships with both internal and external stakeholders.
Achievements
Throughout her tenure at hipages, Gemma Neylon has been instrumental in improving operational efficiency within the consumer care department. Her ability to adhere to agreed targets has contributed to a notable reduction in the duration of open complaints. Gemma's commitment to compliance and her proactive communication with licensing bodies have further enhanced her effectiveness in her role.