Kate Martin
About Kate Martin
Kate Martin serves as the Head of Customer Operations at hipages, a position she has held since 2018. With a background in customer service and operational roles at hipages, she has significantly contributed to enhancing user experience and brand visibility.
Work at hipages
Kate Martin has been with hipages since 2012, progressing through various roles to her current position as Head of Customer Operations since 2018. In her early career at hipages, she served as a Customer Service Representative for six months, followed by a year as Customer Service Team Leader. She then took on the role of Trade Support Manager from 2014 to 2018, where she contributed to the integration of hipages' services into the Australian TV show 'The Block'. In her current role, she focuses on enhancing user experience and facilitating connections between homeowners and tradies.
Education and Expertise
Kate Martin has developed expertise in customer operations and user experience strategies throughout her career. Her educational background is not specified, but her extensive experience in customer service and operational roles at hipages indicates a strong foundation in these areas. She has been instrumental in implementing strategies that improve the user experience for both homeowners and tradies on the hipages platform.
Background
Before joining hipages, Kate Martin worked at the Department of Justice and Equality in Dublin City, County Dublin, Ireland, as a Clerical Officer from 2006 to 2011. This role provided her with foundational skills in administrative support and customer service, which she later applied in her various positions at hipages. Her transition from Ireland to Australia marks a significant step in her professional journey.
Achievements
Kate Martin has played a key role in enhancing brand visibility for hipages by integrating its services into the popular Australian TV show 'The Block'. Additionally, she has contributed to technological advancements at hipages that improve the connection between tradies and homeowners. Her leadership in customer operations has led to the development and implementation of strategies that enhance the overall user experience on the platform.