Ana Maria Garcia
About Ana Maria Garcia
Ana Maria Garcia is a Customer Success Manager with over 20 years of experience in IT, specializing in project management and product development across various sectors including financial and retail. She has a strong background in operational processes and methodologies, having worked at notable companies such as Credicard, Orbitall, and Via Varejo SA.
Current Role at Hiperstream
Ana Maria Garcia has been serving as a Customer Success Manager at Hiperstream since 2021. In this role, she focuses on ensuring customer satisfaction and aligning IT projects with business processes. Her responsibilities include managing customer relationships and executing IT projects that meet client needs. She has also previously worked at Hiperstream as a Product Owner from 2019 to 2021, where she was involved in converting market requirements into product backlog and managing user stories.
Previous Experience in IT
Ana Maria Garcia has over 20 years of experience in the IT sector, with a career spanning various roles in financial, retail, and telecommunications industries. She worked at Credicard as a Consultor de Sistemas from 1995 to 2000, and at Banco Real as an Analista de Sistemas from 1992 to 1995. Additionally, she held the position of Gerente de Engenharia de Software at Orbitall from 2000 to 2006, and worked as a Product Owner and Gerente de Projetos at Via Varejo SA from 2017 to 2019.
Educational Background
Ana Maria Garcia completed her Bachelor's degree at Universidade de Mogi das Cruzes from 1986 to 1989. She furthered her education with two postgraduate degrees, one from FGV - Fundação Getulio Vargas in 2004 and another from Faculdades Associadas de São Paulo from 2001 to 2002. Her educational background supports her extensive experience in IT and project management.
Skills and Methodologies
Ana Maria Garcia possesses strong skills in operational processes, including installation, services, pre and post-sales, and maintenance contracts. She is experienced in applying methodologies for requirements gathering, testing, and software metrics. Her expertise includes project management across various platforms and technologies, utilizing PMBoK and Agile methodologies, as well as Scrum, Kanban, and Design Thinking in product development.
Achievements in Customer Satisfaction
Ana Maria Garcia has consistently achieved positive customer satisfaction results through her execution of IT projects aligned with business processes. She has been involved in market prospecting and managing corporate accounts, contributing to the opening of new business opportunities. Her focus on customer success has been a key aspect of her roles throughout her career.