Amy Sherman
About Amy Sherman
Amy Sherman serves as the Head of Customer Education at hireEZ, a position she has held since 2022. She has a diverse educational background with degrees in Health Sciences/Nutrition and Creative Writing, and has accumulated extensive experience in customer success and solutions engineering.
Work at hireEZ
Amy Sherman currently serves as the Head of Customer Education at hireEZ, a position she has held since 2022. In this role, she focuses on developing and implementing educational programs for customers to enhance their understanding and use of the company's products. Prior to this, she worked at hireEZ as the Head of Customer Success from 2020 to 2022, where she was responsible for ensuring customer satisfaction and success. Additionally, she held the position of Solutions Engineer, Team Lead from 2019 to 2020, contributing to technical solutions and team leadership.
Education and Expertise
Amy Sherman has a diverse educational background. She studied Health Sciences/Nutrition at Arizona State University, earning a Bachelor’s Degree from 2015 to 2017. Prior to that, she attended Southern New Hampshire University, where she obtained a Bachelor of Arts in Creative Writing (Fiction) from 2013 to 2015. She also completed coursework in Kinesiology and Exercise Science at California State University San Marcos from 2012 to 2013. Her foundational education was at Classical Academy High School, where she studied from 2008 to 2012.
Background
Amy Sherman has a varied professional background that includes experience in both customer service and technical roles. Before joining hireEZ, she worked at Starbucks in various capacities, including Shift Supervisor and Reserve Bar Assistant Manager, from 2015 to 2019. Her early career also included a brief stint as a Business Development Associate at Coral Genomics in 2019. This combination of customer service and technical experience has equipped her with a unique skill set applicable to her current role.
Career Progression
Amy Sherman has demonstrated significant career progression within hireEZ. She began her journey with the company as a Solutions Engineer in 2019, where she worked for nine months before being promoted to Team Lead. She then transitioned to the Head of Customer Success role in 2020, where she focused on customer engagement and satisfaction. In 2022, she advanced to her current position as Head of Customer Education, reflecting her growth and expertise in customer relations and education.