Ben Ong
About Ben Ong
Ben Ong is a Senior Enterprise Customer Success Manager at hireEZ, where he has worked since 2022. He has extensive experience in customer success roles across various companies, focusing on strategic planning and enterprise-level initiatives.
Current Role at hireEZ
Ben Ong serves as the Senior Enterprise Customer Success Manager at hireEZ, previously known as Hiretual. He has held this position since 2022, contributing to the company's customer success initiatives. His role focuses on strategic planning and integrations tailored for enterprise-level clients.
Previous Experience at hireEZ
Prior to his current role, Ben worked at hireEZ as an Enterprise Customer Success Manager from 2021 to 2022. During this time, he developed strategies to enhance customer satisfaction and retention among enterprise clients.
Career Background in Customer Success
Ben has a diverse background in customer success roles across various companies. He worked at Mavenlink as a Customer Success Coordinator from 2019 to 2021, where he focused on client engagement and support. Before that, he held positions at ADP, starting as an Associate Client Manager from 2015 to 2016 and then as a Client Manager from 2016 to 2019.
Education and Expertise
Ben earned a Bachelor of Arts (B.A.) in Economics and Marketing from the University of California, Riverside, completing his studies from 2010 to 2015. His educational background supports his expertise in strategic planning and customer success initiatives.
Professional Networking Focus
Ben emphasizes the importance of nurturing and expanding his professional network as a key strategy for career growth. This focus on networking has contributed to his success in managing relationships with clients across various business sizes, including SMB, Mid-Market, and Enterprise clients.