Chelsea Norrup
About Chelsea Norrup
Chelsea Norrup is an Enterprise Account Manager with extensive experience in customer success and account management across various companies. She currently manages over 40 strategic Enterprise accounts at hireEZ, contributing to significant revenue and advocating for client needs within the organization.
Current Role at hireEZ
Chelsea Norrup serves as an Enterprise Account Manager at hireEZ since 2023. In this role, she manages over 40 strategic Enterprise accounts, contributing to a total revenue of $7 million. She conducts monthly and quarterly business reviews to discuss strategies and goals with clients. Chelsea advocates for client product and feature requests to internal stakeholders, ensuring that client needs are addressed effectively. Her responsibilities include leading clients through the entire customer lifecycle, which encompasses onboarding, implementation, beta testing, and renewal.
Previous Experience in Customer Success
Chelsea has extensive experience in customer success roles across various organizations. Prior to her current position, she worked at hireEZ as a Senior Enterprise Customer Success Manager from 2023 to 2024 and as a Customer Success Manager + Solutions Engineer from 2022 to 2023. She also held positions as a Client Success Manager at LegalZoom from 2019 to 2021 and as a Customer Success Account Manager at Blueboard Inc. from 2021 to 2022. Her background in customer success has equipped her with the skills to effectively manage client relationships and drive satisfaction.
Career Background
Chelsea Norrup has a diverse career history spanning multiple industries. She began her professional journey at Lifescript, where she served as an Account Manager from 2014 to 2015 and later as a Senior Account Manager from 2015 to 2016. She transitioned to Beliefnet as a National Account Manager from 2016 to 2017, followed by a role at ADP as a Customer Relationship Manager from 2017 to 2018. After her time at ADP, she worked as a Territory Account Manager at Nimble Pharmacy for 7 months in 2018. Chelsea's experience across these roles has provided her with a comprehensive understanding of account management and customer relations.
Educational Background
Chelsea Norrup studied at California State University, Fullerton, where she earned a Bachelor's Degree in Communications-Advertising. This educational background has contributed to her effective communication skills and understanding of client needs, which are essential in her roles in account management and customer success.