Desmond Harrell
About Desmond Harrell
Desmond Harrell serves as the Customer Education Manager at hireEZ, where he develops content management strategies that align with business objectives. He has a diverse background in customer support, education, and digital media, with previous roles at Yext and Elon University.
Current Role at hireEZ
Desmond Harrell serves as the Customer Education Manager at hireEZ, a position he has held since 2022. In this role, he develops content management strategies that align with the company's business objectives and technical advisory roles. His focus is on enhancing customer education through effective storytelling and instructional design, ensuring that a variety of audiences can access and understand the information provided.
Previous Experience at Yext
Prior to his current role, Desmond worked at Yext in various capacities from 2019 to 2022. He initially served as an Associate Client Support Specialist in White Glove Services for six months, followed by roles as a Client Support Specialist and Associate Client Success Manager in both the Commercial Business Unit and Small Business sectors. He also founded ELEVATE, Yext's Black Employee Network, and championed diversity, equity, and inclusion initiatives during his tenure.
Educational Background at Elon University
Desmond Harrell earned his Bachelor’s Degree in Art/Art Studies, Digital from Elon University, where he studied from 2011 to 2015. During his time at the university, he was actively involved in various leadership roles, including serving as Chapter President of the Phi Beta Sigma Fraternity Inc. and as a Diversity Ambassador. His educational experience laid the foundation for his skills in storytelling and instructional design.
Teaching Experience and Community Engagement
Desmond has a background in education, having worked as a Science Teacher at Charlotte-Mecklenburg Schools and as a K-5 Science and Social Studies Lead Teacher at Democracy Prep Public Schools. His commitment to community service is evident from his time as an Americorps Member with City Year, where he contributed to educational initiatives. These roles have equipped him with strong skills in virtual training and e-learning.
Skills in Marketing Analytics and Customer Success
Desmond possesses strong skills in marketing analytics and go-to-market strategy, which contribute to customer success and product adoption. He utilizes Salesforce Sales Cloud for data analysis and customer-focused service, enhancing customer satisfaction. His expertise in these areas supports his current role in customer education and aligns with his professional experiences.