Riad El Hout
About Riad El Hout
Riad El Hout is a Manager of Customer Success at hireEZ, where he has worked since 2022. He has extensive experience in customer success roles at hireEZ and previously worked at Apple in technical positions.
Current Role at hireEZ
Riad El Hout serves as the Manager of Customer Success at hireEZ, previously known as Hiretual, since 2022. In this role, he is responsible for overseeing customer success initiatives and ensuring client satisfaction. His position is based in Mountain View, California, where he leads a team dedicated to enhancing the customer experience and driving product adoption.
Previous Experience at hireEZ
Prior to his current role, Riad El Hout held multiple positions at hireEZ. He worked as an Enterprise Customer Success Manager - Team Lead for 8 months in 2021, and as a Senior Customer Success Manager for 4 months earlier that same year. He also served as a Customer Success Manager from 2020 to 2021 for 11 months, and as a Solutions Consultant for 5 months from 2019 to 2020. His tenure at hireEZ has provided him with extensive experience in customer relations and success management.
Experience at Apple
Riad El Hout has a background in technical support from his time at Apple. He worked as a Technical Expert for one year in Los Gatos, California, from 2018 to 2019. Additionally, he held the position of Specialist for 7 months in 2017 and served as a Technical Specialist for 5 months from 2017 to 2018. His roles at Apple contributed to his technical knowledge and customer service skills.
Education and Qualifications
Riad El Hout earned a Bachelor's degree in Marketing from San Jose State University, where he studied from 2017 to 2019. He also completed an Associate of Science degree at West Valley College from 2015 to 2017. His educational background is complemented by a High School Diploma from Los Gatos High School.