Angus Mac Donald
About Angus Mac Donald
Angus Mac Donald is a Customer Success Director at HireVue, with extensive experience in software development and customer success roles at companies like Cisco and AllyO. He holds a Bachelor's degree in Electrical Engineering from the University of New Brunswick and specializes in network management and unified communications technologies.
Current Role at HireVue
Angus Mac Donald serves as the Customer Success Director at HireVue, a position he has held since 2020. In this role, he focuses on enhancing customer satisfaction and driving business value through effective customer engagement strategies. His responsibilities include overseeing customer success initiatives and ensuring that clients maximize the benefits of HireVue's solutions.
Previous Experience at Cisco
Angus Mac Donald has extensive experience at Cisco, where he worked in various managerial roles focused on software development and quality assurance. His tenure at Cisco spanned from 2000 to 2017, during which he held positions such as Manager of Software Development - QA and Senior Manager of Software Development, QA, Support. His work involved leading teams in both onshore and offshore settings, contributing to the development and management of network management solutions.
Experience at AllyO
Before joining HireVue, Angus Mac Donald worked as a Customer Success Manager at AllyO from 2018 to 2020. In this role, he was responsible for ensuring customer satisfaction and success, helping clients effectively utilize AllyO's technology solutions. His focus on customer advocacy and quality was instrumental in driving positive outcomes for the organization.
Education and Expertise
Angus Mac Donald earned a Bachelor's degree in Electrical Engineering from the University of New Brunswick. His educational background complements his professional expertise in network management, unified communications, and collaboration technologies. He possesses in-depth knowledge of optical networking and transport technologies, including SONET, SDH, and DWDM, which enhances his ability to lead engineering teams and drive operational efficiency.
Skills in Agile Environments
Angus Mac Donald has demonstrated expertise in enhancing operational efficiency within Agile environments. He utilizes strategic planning and execution to improve team performance and project outcomes. His advocacy for customer success and quality ensures that the solutions delivered align with client needs and contribute to overall business transformations.