Caleb Snarr
About Caleb Snarr
Caleb Snarr is the Support Team Lead at HireVue, where he has worked since 2021. He has a background in technical support and customer service, having held various roles at HireVue since 2018, and he has contributed to the team's success through coaching and resource implementation.
Current Role at HireVue
Caleb Snarr serves as the Support Team Lead at HireVue, a position he has held since 2021. In this role, he is responsible for overseeing the support team and ensuring effective service delivery. He implements technical resources to enable the team to handle various content and issue types. His leadership contributes to the overall efficiency and effectiveness of the support operations at HireVue.
Previous Experience at HireVue
Caleb Snarr has a history of roles at HireVue prior to his current position. He worked as a Technical Specialist from 2019 to 2021, and as a Customer Support Specialist from 2018 to 2019. Additionally, he served as a Tier 2 Customer Support Specialist for seven months in 2019. His diverse experience within the company has equipped him with a comprehensive understanding of customer support processes.
Education and Training
Caleb Snarr studied at Southern Utah University, where he achieved a degree in English Language and Literature from 2010 to 2011 and later pursued Theatre from 2010 to 2012. He also attended Utah Tech University, focusing on Communication from 2013 to 2014. His earlier education includes attending Tuacahn High School for The Performing Arts, where he studied Visual and Performing Arts during his freshman and senior years.
Coaching and Development Initiatives
In his role at HireVue, Caleb Snarr administers coaching programs aimed at providing career development options for individual agents. This initiative is part of his commitment to fostering professional growth within the support team. He is also responsible for the hiring and onboarding process for new agents, ensuring that they are well-prepared to contribute effectively to the team.
Achievements in Support Team
Caleb Snarr has played a significant role in the success of the support team at HireVue, contributing to the team winning several awards. His efforts in implementing technical resources and enhancing team performance have been recognized as instrumental in achieving these accolades.