Candice Mc Gowan
About Candice Mc Gowan
Candice McGowan is a Senior Customer Success Director at HireVue, managing a portfolio valued at up to $4 million and overseeing nine of the top twenty EMEA customers. With a background in account management and a degree in Business Studies with French, she has extensive experience in customer relations and strategic project leadership.
Work at HireVue
Candice Mc Gowan has served as the Senior Customer Success Director at HireVue since 2018. In this role, she manages a portfolio valued at up to $4 million, which includes nine of the top twenty customers in the EMEA region. She leads the AI Assessments Subject Matter Expertise and cross-functional strategic project teams. Candice holds commercial responsibility for contract renewal negotiations and customer growth targets, acting as a trusted advisor and internal advocate for customers. She provides feedback to enhance the company's technology and is responsible for account and relationship management of platinum accounts across various industry sectors, including Fortune 500 and FTSE 250 companies.
Previous Work Experience
Before joining HireVue, Candice Mc Gowan held several positions in customer success and account management. She worked at REDTRAY as an Account Manager from 2007 to 2012. Following that, she served as Key Account Director at SHL from 2014 to 2017. Candice also held the position of Senior Account Manager at BPP from 2012 to 2014. Earlier in her career, she was a Senior Appointments Consultant at Progressive Recruitment from 2004 to 2006. Each of these roles contributed to her extensive experience in managing customer relationships and driving business growth.
Education and Expertise
Candice Mc Gowan studied Business Studies with French at the University of Wales, Cardiff, where she earned a BA (Hons) from 1998 to 2001. Prior to her university education, she attended Maiden Erlegh School, achieving A levels in French, German, and Geography from 1991 to 1998. Her educational background provides her with a strong foundation in business and language skills, which she applies in her current role and throughout her career.
Background
Candice Mc Gowan has a diverse background in customer success and account management, spanning over 15 years. She has worked with various organizations, developing expertise in managing high-value portfolios and building strong client relationships. Her experience includes working with both small companies and large enterprises, allowing her to understand the unique needs of different industry sectors. Candice's career trajectory reflects her commitment to customer success and her ability to drive growth through strategic account management.