Celiena B.
About Celiena B.
Celiena B. is a Customer Success Director at HireVue, where she focuses on creating improvement plans with customers and tracking milestones. She has a background in education and admissions, having worked at various institutions including 2U and KIPP Philadelphia Schools.
Work at HireVue
Celiena B. has been serving as a Customer Success Director at HireVue since 2021. In this role, she focuses on creating improvement plans with customers, setting, communicating, and tracking targets for milestones. Her responsibilities include facilitating interaction and workflow between internal stakeholders to ensure smooth operations and customer satisfaction. She employs a consultative approach to assist clients in overcoming challenges and achieving their business objectives.
Previous Experience at 2U
Prior to her current position, Celiena B. held multiple roles at 2U. She worked as an Admissions Counselor from 2017 to 2018 for one year, followed by a promotion to Sr. Admissions Counselor, where she served from 2018 to 2021 for three years. In 2021, she briefly held the position of Admissions Manager for two months. Her experience at 2U provided her with a strong foundation in customer relationship management.
Background in Education
Celiena B. has a background in education, having worked as an English IV Teacher at KIPP Philadelphia Schools from 2015 to 2017. She also served as an Instructional Coach at Breakthrough Schools for two months in 2015. Additionally, she was a Summer Operations Manager for Teach For America in 2017. This diverse experience in educational settings informs her approach in the education technology sector.
Education and Expertise
Celiena B. earned her Bachelor of Arts (B.A.) in International Politics from Penn State University, where she studied from 2009 to 2013. She later pursued a Master of Education (M.Ed.) in Urban Education and Leadership at the University of Pennsylvania from 2013 to 2015. Her educational background, combined with her expertise in Salesforce management, supports her ability to manage customer relationships and streamline business processes effectively.
Passion for Access and Equity
Celiena B. is passionate about breaking down barriers and increasing access, which aligns with her work in the education technology industry. Her commitment to improving educational opportunities is reflected in her career choices and the roles she has undertaken, focusing on enhancing customer success and satisfaction.