Charles L. Hayes Ii
About Charles L. Hayes Ii
Charles L. Hayes II is an Account Manager at HireVue, where he has worked since 2021 in West Palm Beach, Florida. He specializes in upselling product packages and customer retention, drawing on extensive experience in customer service and sales roles.
Work at HireVue
Charles L. Hayes II has been serving as an Account Manager at HireVue since 2021. In this role, he operates from West Palm Beach, Florida, and is responsible for managing client accounts. His focus includes upselling product packages and handling escalated accounts. Hayes analyzes accounts to identify discrepancies and resolves variances efficiently. His commitment to customer retention is evident as he builds value for the company to minimize disconnects, cancellations, and downgrades.
Previous Employment Experience
Before joining HireVue, Charles Hayes held several positions that contributed to his expertise in customer service and sales. He worked at re:work training for two months in 2021, and prior to that, he was a Retention and Billing Specialist at Comcast NBCUniversal from 2020 to 2021. His experience also includes a six-year tenure as a Customer Service Professional II at nThrive from 2013 to 2019, and a year as a Used Car Sales Specialist at Palm Beach Toyota from 2019 to 2020.
Education and Expertise
Charles L. Hayes II studied at North Carolina Agricultural and Technical State University, where he earned a degree in Communication and Media Studies from 1999 to 2002. His educational background supports his professional roles, particularly in customer interaction and account management. Hayes specializes in upselling product packages and has developed a strong focus on customer retention strategies throughout his career.
Sales Performance and Achievements
Throughout his career, Charles Hayes has consistently demonstrated strong sales performance. He has been recognized as the top sales representative on his team, showcasing his ability to drive sales and enhance customer satisfaction. His responsibilities have included customer care tasks such as verifying billing terms, troubleshooting issues, and submitting account credits and refunds, further contributing to his success in account management.